Privacy Policy of 399bet App

01 Introduction

This Privacy Policy describes how 399bet app collects, uses, stores, and protects the personal information of players who register and use our platform. It applies to all users of 399bet app, including visitors who browse the platform without registering.

By registering an account on 399bet app or by continuing to use our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not use 399bet app.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, both of which form part of the overall agreement between you and 399bet app.

02 Data We Collect

399bet app collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in this policy.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.

03 How We Use Your Data

399bet app uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 399bet app player account, including verifying your identity and age.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform Security: To detect and prevent fraud, money laundering, account takeover attempts, and other prohibited activities on 399bet app.
• Legal Compliance: To comply with applicable laws, regulations, and licensing requirements, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our support channels.
• Responsible Gaming: To monitor gaming patterns and identify players who may need responsible gaming support or intervention.
• Platform Improvement: To analyse usage patterns and improve the features, performance, and user experience of 399bet app.
• Marketing: To send you promotional offers, bonuses, and updates about 399bet app — only where you have given consent or where we have a legitimate interest to do so.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or notifying you of the new purpose.

04 Legal Basis for Processing

399bet app processes your personal data on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the Terms and Conditions you agreed to when registering on 399bet app — for example, to process your deposits and withdrawals.
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations and KYC requirements that apply to online gaming operators.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw this consent at any time.

05 Data Sharing

399bet app does not sell, rent, or trade your personal data to any third party. We share your data only in the following limited circumstances:

• Payment Processors: We share necessary transaction data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers are bound by their own privacy and security obligations.
• Identity Verification Providers: When KYC verification is required, we may share your identity documents with trusted verification service providers who are contractually obligated to handle your data securely.
• Game Software Providers: Game providers who supply games to 399bet app may receive anonymised or pseudonymised usage data for the purpose of game performance monitoring. They do not receive your personally identifiable information.
• Legal and Regulatory Authorities: We may disclose your data to law enforcement agencies, regulators, or courts where required by law or where we believe disclosure is necessary to protect the rights, property, or safety of 399bet app, our players, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 399bet app's business, your data may be transferred to the acquiring entity. You will be notified of any such transfer.

06 Cookies and Tracking Technologies

399bet app uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our service. The types of cookies we use are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics Cookies: Help us understand how players navigate 399bet app so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Preference Cookies: Remember your settings and preferences, such as language and display options, so you don't have to set them again each visit.
• Marketing Cookies: Used to deliver relevant promotional content about 399bet app. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of 399bet app. For more information on how to manage cookies, refer to your browser's help documentation.

07 Data Retention

399bet app retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention periods are as follows:

• Account Data: Retained for the duration of your account and for a period of 5 years after account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of the transaction to comply with financial regulations.
• Identity Verification Documents: Retained for the duration of your account and for 5 years after closure.
• Support Communications: Retained for 2 years from the date of the last communication.
• Technical and Usage Data: Retained for up to 12 months in identifiable form, after which it may be anonymised and retained for analytical purposes.

When your data is no longer required, 399bet app will securely delete or anonymise it in accordance with our internal data disposal procedures.

08 Data Security

399bet app takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 399bet app servers.
• Encrypted storage of sensitive data including passwords and payment references.
• Strict access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of our platform infrastructure.
• Two-factor authentication options available to all registered players on 399bet app.
• Continuous monitoring for suspicious activity and potential data breaches.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 399bet app will notify affected players and relevant authorities as required by applicable law.

09 Your Rights

As a player on 399bet app, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your request. We will respond within 30 days.

• Right of Access: You have the right to request a copy of the personal data 399bet app holds about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You have the right to request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transfer it to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Please note that some rights are subject to limitations. For example, we may be unable to delete data that we are legally required to retain. We will always explain the reason if we are unable to fulfil a request.

10 Children's Privacy

399bet app is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register on or use 399bet app.

If 399bet app becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on 399bet app, please contact us immediately at [email protected].

11 Marketing Communications

With your consent, 399bet app may send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers. You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from 399bet app.
• Updating your communication preferences in your account settings.
• Contacting our support team at [email protected] and requesting removal from our marketing list.

Please note that opting out of marketing communications does not affect transactional communications such as deposit confirmations, withdrawal notifications, or important account security alerts. These will continue to be sent as they are necessary for the operation of your 399bet app account.

12 Changes to This Privacy Policy

399bet app reserves the right to update this Privacy Policy at any time. When we make changes, the "Last Updated" date at the top of this page will be revised. For significant changes that materially affect how we use your personal data, we will notify registered players via email or in-platform notification where reasonably practicable.

Your continued use of 399bet app after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We recommend bookmarking this page and reviewing it periodically so you are always aware of how your data is being handled.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 399bet app handles your personal data, please get in touch with our team:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: We aim to respond to all privacy-related enquiries within 48 hours

You can also visit our FAQ page for answers to common questions about your account, payments, and data on 399bet app.